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FAQs
Why was an item that I added to my cart unavailable at checkout?
Placing something in your shopping cart doesn't always guarantee that you'll get the item. If an item sells out while you're shopping on thisandtheother.com, it may be removed from your cart if you haven't proceeded to checkout. It's also possible that an item may be available at the beginning of checkout, but while entering shipping or payment information it may have gone out of stock. To help ensure you get the item you want, it's best to proceed to checkout right away.
Can I reserve promotional items in my thisandtheother.com shopping cart?
Saving items in your thisandtheother.com shopping cart doesn't reserve them or put items on hold.
How can I apply join the This That & The Other Rewards Program?
Click here to join our rewards program. This That & The Other Rewards is our loyalty program that allows you to choose how to shop
and save with us. It is a free membership to
receive deals and bonuses. This program will help create a
more personalized shopping experience and maximize your savings with
each purchase.
Order status
Click here to check on the status of your order, see your tracking number (if applicable), and to view your order history.
How can I get in touch with your customer service team?
Our dedicated customer service team is here to assist you with any questions or concerns you may have. You can reach us via phone, email, or live chat during our business hours, and we'll be happy to help you in any way we can.
Frequently asked question
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