What currency are the prices do I see in the site?
All prices are in KES.

I just placed an order, when will it be delivered?
We try our best to ship the items to you as fast as we can. As soon as you place the order, we will give the items to the delivery driver who will bring them to you. As such, you can expect to receive your items within the same day that you ordered them.  

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item has already been sent, please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at sales@thisandtheother.com. If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary based on the availability of the delivery drivers or the route that the delivery drivers take, however the average time it'll take to deliver your goods is from 2 hours to 20 hours after placing your order.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you! Please send us an email to sales@thisandtheother.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.